Site Policies
Welcome to Empower Apothecary! Our goal is to provide a safe, transparent, and enjoyable experience for all our customers. Below are the policies governing our website, services, and products.
Privacy Policy
Your privacy is important to us. We collect and use your personal information solely to provide a better shopping experience and fulfill orders. Any data collected is kept secure and confidential. We do not sell or share your personal information with third parties without your consent, except as necessary to process your order.
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For more details, visit our full Privacy Policy.
Shipping Policy
Processing Time: Orders are processed within 3-5 business days.
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Shipping Methods: We offer standard and expedited shipping options.
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Domestic Shipping: Available to all 50 states and US territories.
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International Shipping:
We regret to inform our customers in the EU and Northern Ireland that we are no longer able to ship to these regions as of December 13, 2024, due to new General Product Safety Regulation (GPSR) laws. These regulations require small businesses to appoint an EU-based representative for product safety compliance, a process we are unable to implement at this time.
For customers outside the EU, please contact us for further details regarding international shipping.
Order Tracking: A tracking number will be provided once your order ships.
Return & Refund Policy
Non-Returnable Items:
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Metaphysical Products: Due to their personal nature, items such as crystals, herbs, and oils are non-returnable.
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Tarot Readings: All readings are final sale and non-refundable.
Returnable Items:
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Other Products: Unopened and unused items may be returned within 14 days of receipt.
Return Process:
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Contact us at hello@empowerapothecary.com with your order number and reason for return.
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Upon approval, ship the item back to us. Return shipping costs are the customer's responsibility.
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Once received and inspected, a refund will be issued to your original payment method.
Damaged or Defective Items:
If an item arrives damaged or defective, please contact us within 24 hours of receipt for a replacement or refund.
Terms of Service
By using our website, you agree to our terms and conditions, which include:
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Use of Services: Our products and services are intended for personal use.
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Intellectual Property: All content is the property of Empower Apothecary and may not be used without permission.
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Limitation of Liability: We are not liable for any indirect or consequential damages arising from the use of our products or services.
For full details, please read our [Terms of Service]
Disclaimer
Metaphysical Products:
Our products are intended for personal and spiritual use. They are not a substitute for medical or psychological treatment.
Tarot Readings:
Readings are for entertainment purposes only and do not constitute professional advice.
Legal Compliance
Fortune Telling Laws:
We comply with all applicable laws regarding metaphysical services. In some jurisdications, fortune telling is regulated or restricted. By purchasing a reading, you confirm that such services are legal in your location.